Most roll-off dumpster contractors offer both online and phone services that allow you to reserve your dumpster or request a pickup for a dumpster you are currently renting. While whether you use the online services or phone services is a personal choice, there are some considerations that may make you want to use one service over the other. Below are some ideas that you should consider when you are renting a roll-off dumpster but before you make a phone call or request a quote online.
How experienced are you with roll-off dumpsters?
Roll-off dumpsters come in a variety of sizes and range in cost from $150 for a dumpster bag to $700 for a large roll-off dumpster. If you have ordered roll-off dumpsters before, then you can probably order what you need online quickly and efficiently. However, if you have never ordered a roll-off dumpster, then you may want the personalized service of a phone operator. A phone operator can help you assess your size needs and select extra features for your project better than a generic online calculator. With the assistance of a phone operator, you may be less likely to go over the weight or volume limit of your dumpster, and you may be able to arrange a special first time–customer discount.
Are you collecting quotes, or are you ready to order?
If you are simply collecting quotes, you may prefer to use the online system. Usually, the online system will email you a copy of the quote outlining the details. This will allow you to have all of your information in one place so you can easily compare prices and services from different companies. However, if you are ready to order, then you can conveniently call a phone operator.
How much time do you have?
If you are ordering a roll-off dumpster for next month, then you can use either a phone or online service. However, if you need a roll-off dumpster as soon as possible, then you will most likely want to connect with a customer-service representative over the phone. This will allow you to immediately confirm your reservation and get the roll-off dumpster as soon as it is available. Most online systems take longer to confirm a reservation than a representative on the phone will. The exception to this is if you are working with a live customer-service agent through an online chat program.
How tricky is the drop-off spot?
Most online reservation programs include a space where you can add extra notes regarding where the dumpster should be dropped off. However, if you have a particularly difficult to describe drop-off location, then you should contact a customer-service agent over the phone. This will allow you to ask questions about properly preparing the drop-off location as well as give detailed instructions for the drivers.
Do you have an account set up with a specific contractor?
Many dumpster-rental companies now offer online profiles for repeat customers. If you already have an online profile set up with a company, then it is likely that they already have notes about your commonly used locations in your file. This will allow you to easily order your dumpster drop-off and pickup online without making a phone call to the company. If you do not currently have an account set up with a specific contractor, considering setting up one when you order so you can order more easily in the future.
Although you can usually reserve a dumpster either online or over the phone, new clients may be happier with their service if they take the time to place a call to the company they are ordering from. However, repeat clients should take advantage of online ordering systems. Look up the sites of companies like East Central Sanitation & Recycling so you can start comparing quotes.